Solutions

We believe the most effective method in recovering from technical issues is not to have them in the first place. Our managed services provide you with a piece of mind knowing that your infrastructure is being supported in a proactive manner, accomplished by a team that is monitoring and managing your systems with the goal of keeping you and your team online.

Some of our services include, but are not limited to:

Cloud Management and Support

• We can help you jump into the complex world of managed hosting of data or applications. When deployed correctly, these services can enhance or replace your on-premises infrastructure.  Microsoft, Amazon and Google all provide excellent platforms, and we have the experience with each offering to take your deployment to the next level.

Managed Infrastructure

• Perhaps you are looking to install your first server, or maybe you already have an onsite IT person that is just getting overwhelmed. Our proactive platform allows us to manage every aspect of your network or help your existing team on projects or areas where they require additional assistance.

Mobile IT Solutions

• Our team can assist your workforce to stay connected and online no matter the location. We can leverage our experience with all major hardware / software platforms to find the application that fits your organization’s needs.

IT Procurement and Vendor Management

• Over the years we have found the best way to navigate the endless platform and vendor options. Depending on your application, we will go out and find the best provider or solution. We can also work with your existing vendors to ensure you are receiving the maximum value for their services. We are not tied to a single or group of vendors, we will explore all options and come to you with the best solution.

Incident Management

• A vital part of our managed IT platform is our incident management system. The main components: our automated monitoring platform, notifying us to issues before they become significant and our end user ticketing system. Combined, these system provide our team the tools they require to provide proactive and responsive services to you and your team.

Business VoIP Solutions

• We leverage core wholesale providers to bring you a stable and flexible VoIP platform. This system can be installed locally, hosted on the cloud or a hybrid of the two. Depending on your requirements, we can find the best platform for your organization.

IT Audits

• Where are your current IT limitations? Insurance underwriting requirements? We can provide a detailed report of your current platform’s functionality. We can then make our recommendations on potential enhancements, if any.

Help Desk and End User Support Services

• We stand ready to provide you and your team direct phone, email or onsite support on all of your technical issues. Users also have access to our monitored ticketing platform where they can check the status of their requests. Company administrators can check the status of all of their organizations tickets with the associated technician notes. With our after-hours service, we have you covered evenings and on weekend also!

Remote Monitoring and Support

• Our proactive monitoring platform allows us to isolate issues before they become severe. Our team can determine the best solution and remotely remedy the situation, often before the end user realizes the potential failure.

Backup Solutions

• The last line of defense in any organization is their data retention. No matter if you experience accidental deletion or a nasty ransom-ware incident, having a well-designed backup plan and platform is a must! Our onsite, cloud based and hybrid options have saved countless hours of downtime!

Surveillance and Security

• We offer digital and physical security measures that will keep your workplace safe and secure. With our software and hardware based monitoring systems you know your data, your equipment and most importantly your staff are all in good hands.